Frequently Asked Questions (FAQ)

Q: What kind of payment options do Veira offer ? 
We offer a variety of payment options as below:
METHOD 1: CREDIT CARD  
Online payment via PayPal (Visa or Mastercard or AMEX).
METHOD 2: BANK TRANSFER (ibanking or ATM)
After bank-in, please key in the information required at your payment page and (for ATM transfers) email us (  info@iloveveira.com) the scanned copy of the payment slip  with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount
4. Date and time of bank in
Please note that order will only be processed after payment is verified.
 
Q: How secure is shopping with Veira ?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than  Veira. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at Veira 100% safe. 
* SSL available only if you make payment through our payment gateway like Paypal.
 
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
 
Q: I have signed up to  Veira  but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at info@iloveveira.com    for technical assistance.
 
Q: I have a user account with Veira  but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Veira ). The password will be sent automatically to the registered email address.
 
Q: I have a user account with Veira, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
 
Q: Can I buy from Veira  without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
 
Q: How do I know Veira latest news and promotions ?
Just subscribe to our mailing list  to get latest updates, exclusive previews and special promotions. Or you can"like" our Facebook page for more updates on New Arrivals, Best Seller and Special Deals.
 
Q: I have received a few emails from Veira. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that Veira has received your orders and will process it as soon as possible.
Order Processed: This email confirms Veira has processed your order. 
Order Shipped: This email confirms that Veira has delivered/shipped the order to your shipping address.

Q: Can I return an item after it is delivered to me?
Yes, you can. However, there are terms and conditions for this. Please note returns are only allowed within 7 days and photo evidence must be provided to support your case. Please email us at info@iloveveira.com for more information on this.
 
Q: I can't find a particular product/item I want from Veira online store, what can I do ?
Kindly contact us at info@iloveveira.com for further enquiries. We will try our best to assist you or recommend you an alternative.